Refund policy

<p>short version: if you change your mind, you've got 14 days to tell us. if something's wrong with the shirt, we sort it. here's exactly how that works — this bit we keep plain, because clarity matters more than a gag.</p><h2>CHANGED YOUR MIND (14-DAY CANCELLATION)</h2><p>you have the legal right to cancel your order within 14 days, no reason needed. the 14 days run from the day you receive the goods.</p><p>to cancel, just tell us — email is fine (details at the bottom). you don't have to use a special form, but you do have to make it clear you're cancelling. once you've told us, you have a further 14 days to send the shirt back.</p><p>when you cancel within 14 days we also refund the standard delivery cost you paid when you ordered — you only cover the cost of sending the shirt back to us.</p><p>a note on "made to order": our tees are printed on demand, which means the press only runs once you order. that is a stock decision on our end — it does not make the shirt "personalised" or "made to your specification" in the legal sense, because it's the same catalogue design anyone can buy. so the standard 14-day cancellation right applies in full. you are not losing it because we print on demand.</p><p>(the one exception: if you ever order something genuinely customised to you — your own text, your own artwork, a one-off we made to your spec — that specific item can't be cancelled under the 14-day rule, because the law carves out goods made to a consumer's specification. our normal catalogue tees are not that.)</p><p><strong>condition of returned goods:</strong> send it back in the condition you got it. you can handle and inspect a shirt the way you would in a shop — but if it's been worn, washed, or the print's been damaged through more than reasonable handling, we may reduce your refund to reflect the drop in value.</p><h2>IF THE SHIRT IS FAULTY OR WRONG</h2><p>different situation, stronger rights. if your tee arrives faulty, damaged, not as described, or just not what you ordered, that's on us — under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose, and as described.</p><ul><li>tell us within 30 days of receiving it and you're entitled to a full refund.</li><li>after 30 days, we'll repair or replace it; if that's not possible or doesn't fix it, you're entitled to a refund.</li><li>print defects, the wrong size sent, a hole, a misprint — all faults. send us a photo and we'll get it put right fast.</li></ul><p>you never pay to return something that's faulty or sent in error. we cover that.</p><h2>WHO PAYS RETURN POSTAGE</h2><ul><li><strong>changed your mind (14-day cancellation):</strong> you cover the cost of sending it back to us. we refund the standard delivery you paid when you ordered.</li><li><strong>faulty, damaged, or wrong item:</strong> we cover it. you're not out of pocket for our mistake.</li></ul><h2>REFUND TIMELINES</h2><p>once we've got the shirt back (or, for a cancellation, proof you've sent it), we'll refund you within 14 days. for a change-of-mind cancellation that refund includes the standard delivery you paid at checkout, not just the price of the shirt. the money goes back to the same payment method you used. card refunds can take a few working days to land after we've processed them — that's your bank's pace, not ours.</p><p>for a faulty or wrong item we refund within 14 days of agreeing the return — we won't make you wait for us to receive it back first if you've shown us the fault.</p><h2>HOW TO START A RETURN OR REPORT A FAULT</h2><p>email us. tell us your order number and what's up — changed your mind, or something's wrong. if it's a fault, a photo speeds it right along.</p><p><strong>Charles Gaskin, trading as WALLED IN</strong><br><strong>1 Wards Croft, Saffron Walden, Essex, CB11 4ET, United Kingdom</strong></p><p>these rights are in addition to anything else you're entitled to by law and don't affect your statutory rights.</p><p><em>legal references: cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. quality, faults and remedies under the Consumer Rights Act 2015.</em></p>